The Spa Depot, founded in 1997 is one of the largest internet retailers of hot tubs, spa supplies and other parts. Their Customer Care facility and primary Distribution Center is located near Olympia, Washington. Dealing successfully for over a decade, they are now one of America’s fastest growing private companies.
Hot tub is this company’s specialty. They also provide spa covers, chemicals, supplies and other parts, steps and stores, filters, sanitizers, and an exciting array of accessories including spa pillows, waterproof playing cards, floating water radio and more, all of which are listed on their official website. They also have a range of environment friendly products available like the Cleanwater Blue sanitizer system and Eco line of cleaning liquids. The company makes a ‘lowest price promise’ to its customers and claims to provide branded products at a lower price than the market rate.
Ordering products can be done over the phone, through fax or mail and online. The time they take to deliver products depends on the location of the customer and the product ordered. Since The Spa Depot uses a number of companies providing courier services to deliver the products, they sometimes reach in multiple cartons and on different days. However, they provide a facility of tracking packages.
A leading dealer of spas, The Spa Depot instituted a Continuous Quality Improvement program in 1999 which has been successfully meeting its goals every year. Accredited by BBB (Better Bureau Business), this organization has been taking care of its customer’s problems and queries very efficiently over the years. It has the 2010 Bizrate Circle of Excellence Award to its name (as a symbol of trust and dedication to customer service).
The Spa Depot has taken measures to ease out customer doubts regarding the safety of online trading. This organization utilizes Extended Validation Secure Sockets Layer (EV SSL) which is believed to use some of the highest technology security measures available today to assure customer safety and privacy in online trading. This company has built its reputation by providing quality products and excellent after sales service.
The company has made several successful efforts to play the role of “corporate citizenship” with due responsibility and effectiveness. With a view towards optimum resource utilization, it has saved energy and cost. Its new scheme of a paperless office is under implementation and the amount of paper they haven’t been able to do away with as yet is recycled or reused. Besides these, The Spa Depot has contributed largely to the world of charity by supporting organizations like Habitat for Humanity, Mary Bridge Children’s Foundation, and World Vision.
Customer reviews throw a positive light on this company. One of the many excited and satisfied customers posted –“Ordering a spa over the internet can be daunting but we are so glad we did! We would not change anything about it and feel it was one of the best purchases we ever made!”—eleven months after they received their hot tub, on The Spa Depot’s official website.
